Sunday, August 31, 2008
Every little thing
I'm hungry, and with no notice my family is having friends over, not that my parents knew till an hour ago either. So looks like I'm not getting much done today either, oh goodness.
I'm going to explode! I really wish I could rewind and go back...omg 9 years...yea thats about when I got off track and I do not feel like I have yet to get back on course! That's crazy!
Well, time to try and get some work done and get ready for tonight, and then more work, and then more work to get done tomorrow! Hopefully it all gets done in time, no sleep for meeeee
Saturday, August 30, 2008
T Minus 9 Days Till I Start @ Apple Yorkdale! Happy Anniversary Baby <3

- Specialist: “I can talk about this stuff for hours” <------ my current role @ Apple
- Concierge: “I know people”
- Creative: “No pain, all gain”
- Genius: “Not all heroes wear capes” <------- I will so be wearing this shirt in the next 6 months!!
- Manager: “My place. Your place”
- Back-of-house: “Some artists use brushes. I prefer boxes”
Wednesday, August 27, 2008
Resignation

Hello All

Never really done this before, but I am giving my 2 weeks notice to VMC starting Yesterday. It has almost been a year since I started working here, and have saw many wonderful faces and smiles from every aspect of this workplace, HR , Managers, Agents, QA, and Trainers. I just want to thank you all for your help and support to help me out when I first hit the floor, and throughout the time I was employed here at VMC.
I would like to thank personally.....
Mark Brown, for all your hard work, bringing this floor to the top of the Apple Sites, keep it up =)
Stephanie Glancie for all your Team work efforts we did together building the lab, and creating those Documentation's for different issues, for this I thank you, and wish you great luck on your new position as a Team Manager for Portables.
Brian Mungul without you their would be no Mungul's Jungle, Great work on keeping this floor stable when people were not around/on vacation, you really showed a superior role during that crisis. You are a true closer shift person!
Colleen Garrity for you and your amazing way to turn around peoples performance, keep it up, you sure do deserve a pat on your back.
Avinash Kamath for all your hard work and dedication to all the agents, including myself to help position situations correctly to customers. For that I thank you.
Stephen Spencer for a wonderful job of Managing the portables floor, Without you, I would have not had the opportunity to coach, train and learn the amount of knowledge I have learned. Thank you
and Mostly, HR and the Recruiters at VOLT , without them looking at my resume, and seen me to be a suitable candidate for this job, I would not be going to where I am going in the future, for that I really thank you.

Thank you all for motivating me to pursue my career with Apple Computers. I truly thank you
As you may know, I will not be moving to far, I will be moving to the Apple Yorkdale store as a Mac Specialist GYO position, to become a Mac Genius in the next month or so **crosses fingers**. This has me very excited.
I will not forget my time here at VMC, and hope to one day make a visit and see some of these familiar faces when I come back.
Take care all,
Keep Fit and Have fun - Body Break
Chauncey Brown
Tech Lead
AppleCare Portables Tier 1
HERE I GO!!!
Tuesday, August 26, 2008
MSN Chat

Another Day in the Neighbourhood
Tuesday - August 26th 2008• You provide white-glove treatment to customers
• Your friends and family see you as an absolute technical guru
• You have some background in tech support or customer service
• You have a burning desire to solve problems
• You can communicate technical concepts in layman’s terms
• You have a sense of urgency—but also the ability to keep your cool
• You share a passion for technology and Apple products
A position you’ll love:
• Solving problems—things happen and you’re there to fix them
• Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis
• Troubleshooting and repairing Apple hardware and software
• Juggling customer and product issues with a genuine sense of urgency
• Turning around repairs to customers as quickly as possible
• Being one of the go-to people for technical knowledge in the store
• Having passion about customer service and a commitment to exceeding expectations
The ideal opportunity to use what you know:
A job at an Apple Retail Store is a chance to use your hands and heart. To use your knowledge and experience. To contribute meaningfully to people’s lives with your technical know-how.
To delight. Enrich. Impress. Engage. Inspire.
